Novumdesk Blog

Insights, updates, and best practices for customer support

January 15, 2024 5 min read

10 Best Practices for Customer Support in 2024

Discover the latest trends and strategies to improve your customer support operations and boost satisfaction rates.

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January 10, 2024 7 min read

How to Set Up Novumdesk Self-Hosted

A comprehensive guide to deploying Novumdesk on your own infrastructure, from installation to configuration.

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January 5, 2024 4 min read

New Features: API v2.0 Released

Explore the new capabilities in our latest API release, including webhooks, improved authentication, and more.

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December 28, 2023 6 min read

Measuring Support Team Performance

Learn which metrics matter most when evaluating your support team's effectiveness and customer satisfaction.

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December 20, 2023 8 min read

Integrating Novumdesk with Your Existing Tools

Step-by-step guides for connecting Novumdesk with Slack, Jira, Zapier, and other popular business tools.

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December 15, 2023 5 min read

Building a Knowledge Base That Works

Tips for creating comprehensive documentation that helps customers find answers quickly and reduces support tickets.

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